Return Policy

Where fashion meets fresh!

The Company offers (a) a full refund* or exchange on all regular priced online purchases of products if they are returned in the condition in which they were sold, with original tags**, within 14 days and (b) an exchange or credit note on all sale priced or discounted online purchases of Products returned in the condition in which they were sold, with original tags**, within 7 days of purchase.

Credit notes would be for the lesser of
a) the amount originally paid, or
b) the current ticketed price of the item(s) in question.

*The company will reimburse your freight costs only if we were at fault. If an item is returned for refund, and it was originally sent to you with free shipping, the Company may deduct the cost of standard shipping from the refunded amount, unless we were at fault.

**If items that were returned do not have the original tags, the Company will deduct $10 from the amount being credited or refunded, to cover the costs of re-packaging, or add a $10 charge to an exchange.

An e-mail must be sent to info@triple5.com requesting authorization for return, detailing the reasons for the request and providing daytime and evening phone numbers in case the Company needs to reach you. The subject line of the e-mail should be “RA – Order number xxxxx (put actual order number here). The Company will then issue a Return Authorization Number (RAN) which must be written on the original invoice you received and this invoice must accompany the piece(s) returned.

You can then return your purchases by mail or delivery service to:
Coupe Collection Web Returns

Triple 5 inc.
555 Chabanel West, Suite 805

Montreal, Quebec H2N 2H8
Canada

Only one return per order will be accepted. Therefore, it is best to carefully examine ALL items received to ensure satisfaction before making a return of a portion of your order.

Until the Company receives the returned item(s), you are responsible for any loss. Where appropriate, your payment will be refunded to your account within thirty (30) days of receipt. If you return an item not accompanied by the required paperwork there may be a delay in processing your order and in refunding your money.

If you require any assistance or have any questions regarding a return, please e-mail info@triple5.com